Privacy Policy god5 – Our Commitment to Your Data

1 Introduction and Scope of This Policy

God5 ("we", "Platform" or "Company") is committed to protecting and respecting the privacy of every individual who uses our services. This Privacy Policy applies to all information we collect through the god5.onl website, the god5 mobile app, and any related services we provide to users in Malaysia.

This document is drafted to comply with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. We encourage you to read this policy in full so that you have a complete understanding of how your information is handled by god5.

This policy covers all users who register an account, visit the website, use the mobile app, or interact with any service provided by god5, regardless of their geographic location.

2 Types of Personal Data We Collect

God5 collects various types of personal information from users during registration, platform use, and interactions with our support services. Below is a summary of the data we collect:

We only collect data that is strictly necessary for the stated purposes. Should you decline to provide certain information, we may be unable to deliver some of our services to you.

3 How We Use Your Data

The information we collect is used responsibly and only for legitimate purposes. Here is how god5 uses your personal data:

• Account Management: Creating, verifying, and maintaining your user account on the god5 platform.
• Transaction Processing: Processing deposits, withdrawals, and all financial activities related to your account.
• Identity Verification: Conducting KYC processes to ensure account security and compliance with applicable laws.
• Service Communications: Sending important notifications related to your account, transactions, promotions, and platform updates.
• Platform Security: Detecting and preventing fraud, money laundering, and platform abuse.
• Experience Enhancement: Analysing usage patterns to improve the interface design and services of god5.
• Legal Compliance: Fulfilling our obligations under Malaysian law and the requirements of relevant authorities.
• Responsible Gaming: Monitoring gameplay patterns to identify users who may need responsible gaming support.

4 Information Sharing and Disclosure

God5 does not sell or rent your personal information to any third party for marketing purposes. However, we may share your data in limited circumstances as follows:

• Service Providers: Payment processing companies, technology providers, and support service vendors that help us operate the god5 platform. All parties are bound by strict confidentiality agreements.
• Game Providers: Game development companies that provide content on the god5 platform may receive the minimum technical data required to operate their games.
• Authorities: We will disclose information to government authorities, law enforcement, or regulatory bodies when required by law or a valid court order.
• Business Transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred to the new entity, subject to an equivalent privacy policy.

5 Cookies and Tracking Technologies

God5 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform through aggregated and anonymised analytics data.
• Functional Cookies: Saving your preferences such as language, display settings, and personal configurations for a better user experience.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access, and other security threats.

You can manage or block cookies through your web browser settings. Please note, however, that blocking certain cookies may affect the functionality of some parts of the god5 platform.

6 Data Security Measures

God5 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration, or accidental disclosure.

Key security measures we have implemented:

• Data encryption in transit using 256-bit TLS/SSL protocols.
• Data encryption at rest for sensitive information such as passwords and financial details.
• Role-based access control (RBAC) ensuring that only authorized personnel can access specific data.
• Continuous security monitoring and 24/7 intrusion detection system (IDS).
• Regular security testing including penetration testing by independent third parties.
• Clear and well-practised security incident response procedures.
• Mandatory data security awareness training for all god5 staff.

7 Data Retention Period

God5 retains your personal data for as long as your account is active or as long as necessary to provide services to you. We also retain data for a defined period after account closure to meet applicable legal and regulatory obligations.

• Active Account Data: Retained for as long as your account is active and for a minimum of 5 years after account closure for audit requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in accordance with anti-money laundering (AML) requirements.
• Communication Logs: Retained for 2 years for dispute resolution and quality control purposes.
• Analytics Data: Anonymous usage data is retained indefinitely for service improvement purposes.

Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be associated with you.

8 Your Rights as a User

As a god5 user in Malaysia, you have certain rights regarding your personal data under PDPA 2010 and our privacy policy. These rights are as follows:

To exercise any of the above rights, you may contact the god5 support team via live chat within the platform or through the contact details listed on the About Us. We will process your request within 30 business days.

9 Children's Data Protection

The god5 platform is exclusively for adult users aged 18 and above. We do not intentionally collect or process personal information from individuals under the age of 18.

If we find that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who suspect that their child has registered an account at god5 may contact our support team for prompt action.

10 Amendments to This Privacy Policy

God5 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered users via email or in-app notification at least 14 days before taking effect.

It is your responsibility to review this page periodically. The date of the most recent update is always displayed at the top of this page. Continued use of the god5 platform after any policy amendment constitutes your acceptance of the updated terms.

11 Contact the god5 Privacy Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the god5 platform for the fastest response.
• Email: [email protected] — we will respond within 2 business days.
• Support Page: Visit page About Us for full contact details.
• FAQ: Check FAQ page us for answers to commonly asked privacy questions.

We take every privacy complaint seriously and will investigate and respond to you within a reasonable timeframe.